FLAKOUT HELP CENTER

ORDER TRACKING

• How can I track my order?
You can track your order using the link that was sent to you once your order was shipped.

• How can I track my order without the tracking link?
If you don't have the tracking link, please contact our customer support with the order details, and we will provide you the link again.

RETURNS & REFUNDS

• How many days after the delivery of my order can I request a refund?
You can request a refund within 30 days of the delivery of your order. Please make sure to initiate the refund process within this timeframe.

• How many days are needed to receive my refund?
You will receive your refund once we receive the returned goods and process the return.

• Are refunds issued to the original payment method?
Refunds are issued either in the form of gift cards or to the original payment method. Please keep this in mind when returning products, as it's our standard refund practice.

• How can I return a product?
You can initiate a product return in three ways:

  • Visit our RETURNS CENTRE for a streamlined process
  • Or contact support at info@flakout.com
  • Or reach out to us on social media direct messaging, and we will assist you with the return.

• What if I received a damaged or defective product?
If you received a damaged or defective product, please use the RETURNS CENTRE to process the return, or contact us with photos of the issue within 30 days of delivery, and we will assist you with the return.

• How do I check the status of my return?
You can check the status of your return by contacting our customer support team at info@flakout.com or on social media.

• What should I do if I received a wrong item in my order?
If you received a wrong item, please contact our customer support team with photos of the incorrect item, and we will assist you with a return or replacement.

• Can I return a gift that was purchased for me?
Unfortunately, no, you cannot return a gift that was purchased for you.

• Are there any items that cannot be returned?
Items that have been damaged by you, washed, or altered cannot be returned. Please refer to our return policy for more details.

PAYMENTS & SECURITY

• Is my payment process safe?
Yes, your payment process is secure. Every payment is 3D secured and encrypted to protect your financial info. However, if you suspect any unauthorized activity, please contact your bank or other payment provider immediately, as we cannot be held liable for third-party theft or modification to your payment info.

• What payment methods do you accept?
We accept various payment methods, including:

  • Visa
  • Mastercard
  • Maestro
  • Revolut Pay
  • Bank transfers
  • Paypal

You can select your preferred payment method during the checkout process.

• How do I use a promotional code or discount coupon?
During checkout, you can enter a promotional code or discount coupon in the designated field.

• How do I check the balance of my gift card?
You can check the balance of your gift card by using the link in the email that contains the gift card when you purchased it.

SHIPPING & DELIVERY

• How long does shipping take?
Shipping times may vary depending on your location and the shipping method you choose. Typically, orders are delivered within 3 - 30 days, but please refer to our shipping policy for more details.

• Do you offer international shipping?
Yes, we offer international shipping. You can select your country during the checkout process, and shipping options will be provided based on your location.

• How can I change the shipping address after placing an order?
If you need to change your shipping address after placing your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.

• What to do if my order is marked as delivered, but I haven't received it?
If your order is marked as delivered but you haven't received it, please contact your local postal service or courier company for assistance. We have no liability once your order is in the hands of your local courier and hasn't been delivered yet.

ORDER INFO & POLICIES

• Can I change my order after it's been placed?
Unfortunately, we cannot make changes to orders once they've been placed. Please review your order carefully before finalizing it.

• What is your return policy for sale items?
Our return policy for sale items is the same as for regular items. You can return sale items within 30 days for a refund.

• Can I cancel my order?
Orders cannot be canceled after purchase. The order will be processed, and you will need to follow our return process for a refund.

• What is your size chart?
Our size chart is unique for every product to help you determine the correct size for your purchase. You can find it on the product's page.

• What is your policy on using customer photos on your website or social media?
We will NEVER use customer photos on our website or social media without permission.